• Agreement Scope: These Terms & Conditions ("Agreement") govern all engagements, transactions, and services provided by D K Associates, headquartered in Rewa, Madhya Pradesh, to its clients, job candidates, independent contractual workers, internal staff, and enrolled students. This legal framework encompasses Consultancy Services (one-time candidate placement), Outsourcing Services (ongoing workforce deployment), One-Time Household/Business Services, and Educational/Training Services.
• Unconditional Acceptance: Engaging D K Associates for any service constitutes full, legal, and unconditional acceptance of these terms. This Agreement shall be deemed accepted upon service usage, written communication, or electronic acceptance (including email, WhatsApp, or platform-based confirmation). All such electronic communications shall be considered legally valid evidence. No subsequent variation, verbal agreement, or assumed understanding shall be valid unless confirmed in writing by an authorized signatory of D K Associates.
• Amendment Rights: D K Associates reserves the right to revise, update, or modify these terms at any time with 15 days' prior notice. Notices will be posted on the official website. Continued utilization of services or the platform after such notice shall constitute formal acceptance of the revised terms.
• Governing Law & Jurisdiction: This Agreement shall be governed by the applicable laws of India. Parties agree to attempt dispute resolution via mediation in good faith. If unresolved, disputes shall be referred to arbitration under the Arbitration and Conciliation Act, 1996. Subject to applicable laws, courts at Rewa, Madhya Pradesh shall have jurisdiction.
• Severability: If any provision of this Agreement is held invalid or unenforceable, the remaining provisions shall continue in full force.
• Waiver: Failure to enforce any provision shall not be deemed a waiver of such rights.

• Consultancy & Placement Fees: For direct candidate placements, the standard consultancy fee is calculated at exactly 50% of the candidate's gross monthly salary per hiring. To maintain service viability, this fee operates with a minimum base charge of ₹3,000 and a maximum cap of ₹10,000 per individual placement. All standard fees are exclusive of applicable indirect taxes (e.g., 18% GST), which will be transparently added to the final tax invoice.
• Outsourcing & Management Fees: For ongoing workforce deployment under the outsourcing model, the Client agrees to pay D K Associates a designated monthly management/service fee as explicitly outlined in the specific Deployment Agreement, in addition to reimbursing the gross wages of all deployed employees.
• Fee Trigger: Fees shall become payable upon candidate selection, offer acceptance, or joining, as applicable to the service model.
• Payment Schedules & Penalties: Placement invoices are strictly due upon receipt and must be cleared in full on or before the candidate's official date of joining. For subscription packages, payment is required in advance. Delayed payments shall attract simple interest @ 2% per month on the outstanding amount until fully settled. The Client shall also be responsible for reasonable legal costs, recovery expenses, and collection charges incurred in recovering dues.
• Advance / Booking Fees: Certain services may require advance or non-refundable booking fees, which shall be communicated prior to engagement.
• Platform Transacting Security: All financial transactions must be routed exclusively through official D K Associates payment gateways, UPI portals, or designated corporate bank accounts. Direct cash payments to contractual workers, candidates, or field staff are strictly prohibited unless explicit written authorization is provided by D K Associates' management.
• Refund Policy: D K Associates follows a limited refund policy. Refunds, if any, shall be considered only in cases of proven material deficiency in service, subject to reasonable evaluation. The Client’s primary remedy remains the Replacement Guarantee.

• Consultancy/Placement Replacements: If a successfully placed candidate resigns without prior intimation or is formally terminated by the Client due to documented poor performance, replacement requests must be supported by reasonable/documented evidence. Replacement guarantee shall be valid for a limited period (typically 7–30 days from joining, unless otherwise agreed). D K Associates shall make reasonable efforts to provide replacement(s), limited to a maximum of 2–3 attempts, subject to role feasibility and availability.
• Candidate No-Show / Pre-Joining Drop: In case a selected candidate fails to join, D K Associates shall make reasonable efforts to provide an alternative candidate. No refunds shall be applicable in such cases.
• Forfeiture of Guarantee: The replacement guarantee is immediately rendered void and legally unenforceable if the Client fails to clear the initial invoice within the stipulated timeline, or if the candidate's exit is directly caused by Client misconduct, illegal instructions, hazardous/unsafe working conditions, or violation of applicable labor laws by the Client.
• Outsourcing Replacements: For ongoing outsourcing contracts, D K Associates shall endeavor to provide a suitable workforce replacement within 7 working days of receiving written intimation of a deployed employee's exit, ensuring minimal disruption to the Client's operations.

• Mandatory Client Training: To ensure candidate success and workplace safety, the Client is strictly obligated to provide a minimum of 3 days of orientation and on-the-job training. This period must familiarize the candidate or deployed worker with specific workplace processes, proprietary software, and safety protocols.
• Outsourcing Supervision Restrictions: While outsourced employees work under the daily supervision and operational direction of the Client, their legal employment relationship remains solely with D K Associates. Clients cannot directly terminate, promote, or alter the financial service conditions of deployed staff without prior written consent from D K Associates.
• Non-Circumvention & Exclusivity: To protect D K Associates' business model, Clients agree not to engage, hire, or contact—directly or indirectly—any candidate or independent contractual worker introduced by the platform for a period of 12 months from the date of initial introduction.
• Non-Solicitation: The Client shall not directly or indirectly engage or hire any candidate introduced by D K Associates outside agreed terms for a period of 12 months from introduction.
• Circumvention Penalties: If a Client formally rejects an introduced candidate but subsequently hires them directly (or through a third party) within the 12-month exclusivity window, the Client is fully liable to pay the standard consultancy fee. Blatant violation of this exclusivity clause attracts a penalty equal to two times the standard placement fee.
• Indemnity Clause: The Client agrees to indemnify and hold harmless D K Associates from any claims, damages, losses, or liabilities arising out of: engagement or conduct of Candidates, workplace conditions, or Client’s non-compliance with applicable laws.

• Anti-Child Labor Policy: D K Associates adheres to an uncompromising, strict zero-tolerance policy against child labor. No individual under the age of 18 will be registered, deployed, or facilitated for any service—household or commercial—through our platform.
• Confidentiality & Data Protection: All resumes, KYC documents, client residential addresses, and business data exchanged are highly proprietary and confidential. All data is handled with reasonable care. All databases, candidate profiles, and proprietary systems remain the intellectual property of D K Associates. Data shall not be shared with unauthorized third parties except where required by law or necessary for service execution. Internal staff, IT personnel, and contractual workers are strictly prohibited from downloading, retaining, sharing, or misusing client contact details or database records post-service completion.
• Platform Abuse: Fraudulent service requests, spam bookings, submission of falsified resumes, or deliberate manipulation of the job placement portal will result in immediate IP banning, permanent user blocking, and potential legal action to recover lost operational costs.
• Zero-Tolerance Misconduct Policy: D K Associates maintains a strict zero-tolerance policy regarding physical violence, verbal abuse, sexual harassment, discrimination (based on caste, religion, gender, or origin), or intoxication on the job. Verified reports of such abuse by any party—Client, Worker, or Staff—will lead to immediate termination of the contract, service, or employment without notice, and potential reporting to local law enforcement.

• Service Role Clarification: D K Associates acts strictly as a facilitator/intermediary and does not assume employer-employee responsibility unless explicitly agreed in writing.
• Background Verification Limitation: D K Associates presents candidates in good faith based on the information provided by the candidate. D K Associates conducts basic screening. Clients are strongly advised to conduct independent verification before engagement. The comprehensive verification of educational qualifications, past work experience, reference checks, and criminal background history remains the sole, absolute responsibility of the Client prior to extending a formal job offer or granting access to their premises.
• Conduct & Psychological Liability: Because it is impossible to predict or evaluate an individual's underlying psychology, D K Associates holds zero legal or financial liability for any candidate's personal conduct, absenteeism, theft, or behavior post-placement.
• Asset & Property Security: The Client assumes absolute responsibility for the security of their business premises, residential properties, cash, inventory, sensitive corporate information, and all physical or digital assets.
• Workplace Injury & Insurance (Gig Workers): For one-time gig services (e.g., electrical repair, deep cleaning), independent professionals operate at their own risk as contractors. D K Associates is not legally liable for any workplace injuries sustained by independent contractors on client premises, nor does the platform provide worker's compensation for gig-based, non-payroll engagements.
• Limitation of Liability Cap: To the maximum extent permitted by law, total liability shall not exceed fees paid in the preceding 3 months. D K Associates shall not be liable for any indirect, incidental, or consequential damages.

• One-Time & Household Services: For specific on-demand services (repair, maintenance, or cleaning), the exact scope of work must be agreed upon prior to the technician's deployment. Any supplementary or out-of-scope tasks requested by the client on-site will be evaluated by the professional and billed separately. Clients are required to provide a hazard-free working environment.
• Service Warranty (Repairs): Select one-time repair services (e.g., plumbing, electrical) come with a conditional 7-day workmanship warranty. If the identical issue recurs within 7 days due to flawed labor, D K Associates will facilitate a rework at no additional labor charge. This warranty explicitly does not cover the cost of new replacement parts or hardware.
• Floating Leave Policy (Internal Staff): Internal staff are granted an annual quota of 'Floating Leaves' to accommodate personal events and regional holidays. To ensure operational continuity, these leaves must be formally requested and approved by management at least 72 hours in advance. Emergency medical exemptions require documentation. Unauthorized absence without pre-intimation will be processed as Leave Without Pay (LWP).
• Outsourcing Contract Termination: Either party may terminate an ongoing outsourcing or workforce arrangement with 30 days’ notice. D K Associates reserves the right to terminate services immediately in case of breach, misconduct, or non-payment. Upon termination:
  • All pending dues shall become immediately payable
  • No refunds shall be applicable (subject to policy)
  • Ongoing service obligations shall cease

• Contacting the Grievance Officer: In strict compliance with applicable digital service guidelines and consumer protection standards, any user, client, candidate, or worker with a formal complaint, billing dispute, or report of policy violation is encouraged to contact our Grievance Redressal team immediately.
• Resolution Timeline: All formal grievances must be detailed and emailed directly to admin@hidk.in. D K Associates commits to acknowledging the receipt of the grievance within 48 hours and aims to provide a fair resolution, explanation, or actionable steps within 15 working days.

D K Associates shall not be held liable for delays or failures to perform due to events beyond reasonable control (including but not limited to natural disasters, government lock-downs, strikes, or internet outages). However, such events shall not excuse payment obligations for services already rendered.